MyChart Login

We’re Here to Help. Call 628 206 8000 .

Health Equity

At ZSFG, we believe everyone should have a fair and just opportunity to be as healthy as possible. Equity is different from equality: People with the greatest needs and fewest resources require more support to equalize opportunities and health outcomes.

Our goals are to address ongoing concerns about health disparities for San Francisco’s populations of color and create an anti-racism environment where all members of our community feel valued:

  • We are reviewing health outcomes to identify disparities and designing interventions to eliminate these inequities.

  • We are giving our staff the tools to build a culture of equity, inclusion, and belonging.

Advancing Equity Strategic Plan

ZSFG’s Advancing Equity Strategic Plan focuses on three areas:

  •       Reducing health disparities for our patients
  •       Ensuring equitable experiences for our workforce
  •       Advancing an overall culture of equity, inclusion, and anti-racism

We are implementing this strategy through the following initiatives:

  1. Patient & Community Engagement

    Building mechanisms for feedback from underserved patients and community members on equity and inclusion efforts.

  2. Communications

    Increasing external and internal communication regarding ZSFG’s DEI efforts and opportunities for staff to participate.

  3. Workforce Equity

    Reviewing and modifying hiring, promotion, and retention policies and practices to ensure equitable treatment and to build a workforce that reflects the patient population and community demographics.

  4. Workplace Culture

    Providing resources and training to support managers, supervisors, and staff to create inclusive and equitable workplace cultures.

  5. Health Equity

    Increasing support for departments to incorporate equity “drivers” into their performance improvement efforts.

  6. Equity Leadership

    Investing in ZSFG staff as equity and inclusion leaders across the hospital.

The ZSFG Equity Council

In 2017, ZSFG established an Equity Council with hospital leaders, front-line staff, and clinicians to empower our community to eliminate inequities and promote inclusion.

The Equity Council advises and supports ZSFG’s Department of Diversity, Equity, & Inclusion (DEI) and the overall organization on DEI matters. As an influential and collective voice, the Equity Council holds ZSFG Executive Leadership and the ZSFG DEI Department accountable in leading the ZSFG community in dismantling institutional and structural racism and building a culture of equity, respect, and inclusion.

The Equity Council is led by Co-Chairs Andrea Turner and Tanvi Bhakta.

Equity Council Members

Andrea Turner
Chief Operating Officer

Tanvi Bhakta
Nurse Director, Medical/Surgical Care

Brenda Barros
Chief Clerk, Patient Access

Marissa Boeck
Assistant Professor of Surgery

Bilal Chaney
Radiology Care Navigator, Radiology

Jeff Critchfield
Medical Director, Risk Management; Chief Medical Experience Officer

Ana Delgado
Assistant Director Inpatient Obstetrics

Amanda Eckels
Critical Care Nurse H32/38, Medical Emergency Response Team (MERT)

Aladin Fagan
Porter Supervisor 1, Environmental Services

Nora Franco
Clinical Research Librarian, UCSF at ZSFG Library

William Huen
Associate Chief Medical Officer; Medical Director, Quality Management and Kaizen Promotion Office

Alonn Ilan
Nurse Manager, 4M and 4J Specialty Clinics


Vishal Kumar
Assistant Professor of Clinical Radiology in Interventional Radiology

Elizabeth Lynch
Positive Health Nurse, Ward 86

Tess Marstaller
Risk Manager, Quality Management

Elba Menjivar
Medical Evaluations Assistant

Liseli Mulala
Transitions of Care Pharmacist

Marco Ortega
Registered Nurse, Pre-Op Surgery Center

Gabriel Ortiz
Medical Director, Medical/Surgical Care

Jenson Wong
Director of Anesthesia Quality Improvement, Anesthesia

Jo Elias-Jackson
IS Business Analyst – Principal

Equity Leads

Sophia Lai

Sophia Lai

Director of Diversity, Equity, & Inclusion

Andrea Turner

Andrea Turner

Chief Operating Officer, Executive Sponsor of DEI
Equity Council Co-Chair

Tanvi Bhakta

Tanvi Bhakta

Nursing Director
Equity Council Co-Chair
Health Equity

The state of health equity in San Francisco

Working to eliminate health disparities within the Black/African American community in San Francisco