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Office of Patient Experience

Making sure your experience at Zuckerberg San Francisco General is a great one.

We’re here to help you or a family member navigate the system. We can:

  • Guide you to medical center departments and resources you need
  • Share information with you on patient rights and responsibilities
  • Help communicate your ideas or concerns that you may have to the appropriate managers

Patient Feedback
As a patient of Zuckerberg San Francisco General, you have the right to express your concerns about your care experience with the assurance that the quality of your care or future care will not be compromised.

If you have a concern, please contact us so we can help you resolve it. You may also submit a Patient Concern Statement, where you can document your concern and the resolution you are seeking. An investigation will be conducted into your concern, and you will be informed of the outcome.

Download the Patient Concern Statement

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We’re Here to Help

Meet with a Patient Experience Navigator

Call 628 206 5176

Mon – Fri
8:30am – 4pm

Zuckerberg San Francisco General
1001 Potrero Ave (between 22nd and 23rd Streets)
Building 25, 1st Floor Information Desk

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