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Patient Financial Services Billing & Insurance

We’re here to help with billing matters related to your care at Zuckerberg San Francisco General. All patients must complete the hospital’s financial eligibility process so we can provide you with the best information about your bill. An eligibility worker will collect your information to verify your insurance coverage or determine your eligibility for other programs if you do not have insurance.

Speak with Our Financial Counselors
Financial Counselors in the Patient Financial Services Department are here to assist with billing questions and can help you apply for programs that can help you pay your bill. We can also find the right coverage or program for you.

Balance Billing
As of February 1, 2019, we are putting a halt to balance billing until a plan to improve long-term billing practice is implemented. You may read about our commitment here. 

Helpful Links

Some useful resources you can turn to for financial and other help.

We’re Here to Help

Meet with a Financial Counselor

Call 628 206 8448 to make an appointment.

Mon – Fri
8:30am – 12pm
1pm – 4:30pm

Patient Financial Services

Patient Financial Services
Zuckerberg San Francisco General
1001 Potrero Ave (between 22nd and 23rd Streets)
Building 20, 4th Floor

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  • Hours
    Mon – Fri
    8:30am – 12pm
    1pm – 4:30pm
  • Contact
  • Public Transport

    Our Main Campus is served by Muni routes 9, 10, 33, 49, and 90.

    View Schedule

    Plan Trip

    The closest BART stop is the 24th Street Mission station.

    View Schedule

    Plan Trip

    Free Shuttles

    UCSF Shuttle
    Free shuttle to UCSF locations in the city, including our Main Campus.

    View Schedule

    ZSFG Shuttle
    Free shuttle to the 24th Street Mission BART station during peak commute times.

    View Schedule (pdf)

  • Parking

    On Campus
    Enter hospital campus driveway and turn right into the surface lot.

    23rd Street Parking Garage
    Enter from 24th Street (during the day) and 23rd Street (in the evening).

Related Locations

ZSFG Chargemaster

Patient Financial Services

Zuckerberg San Francisco General
Building 10, 5th Floor, Room 1517
628 206 3830