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Patient Financial Services Billing & Insurance

We’re here to help with billing matters related to your care at Zuckerberg San Francisco General. All patients must complete the hospital’s financial eligibility process so we can provide you with the best information about your bill. An eligibility worker will collect your information to verify your insurance coverage or determine your eligibility for other programs if you do not have insurance.

Patient Financial Assistance Department
Financial Counselors in the Patient Financial Services Department are here to help you apply for our Charity Care and Discount Payment financial assistance programs that can help you pay your bill. Contact the Patient Financial Services Office for more information and to apply. Call (628)206-3275 or send a message through your MyChart patient portal.

The Zuckerberg San Francisco General Hospital Charity Care and Discount Payment Program Policy is located on the State of California Department of Health Care Access and Information (HCAI) website. Go to website»

Balance Billing
As of February 1, 2019, we are putting a halt to balance billing until a plan to improve long-term billing practice is implemented. You may read about our commitment here. 

Helpful Links

Some useful resources you can turn to for financial and other help.

We’re Here to Help

Patient Financial Assistance Department

Call 628 206 3275.

Hours
Mon – Fri
8:00am – 11:30am
1pm – 4:30pm

Patient Accounting Customer Service

Patient Accounting Customer Service
Zuckerberg San Francisco General

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