We’re here to help with billing matters related to your care at Zuckerberg San Francisco General. All patients must complete the hospital’s financial eligibility process so we can provide you with the best information about your bill. An eligibility worker will collect your information to verify your insurance coverage or determine your eligibility for other programs if you do not have insurance.
Patient Financial Assistance Department
Financial Counselors in the Patient Financial Services Department are here to help you apply for our Charity Care and Discount Payment financial assistance programs that can help you pay your bill. Contact the Patient Financial Services Office for more information and to apply. Call (628)206-3275 or send a message through your MyChart patient portal.
The Zuckerberg San Francisco General Hospital Charity Care and Discount Payment Program Policy is located on the State of California Department of Health Care Access and Information (HCAI) website. Go to website»
As of February 1, 2019, we are putting a halt to balance billing until a plan to improve long-term billing practice is implemented. You may read about our commitment here.
Charge Description Master
List of Billable Items
The Charge Description Master (CDM), or Chargemaster, is a listing of items that could be billed to a patient, payer, or health care provider. The most current Chargemaster can be found on the State of California Department of HealthCare Access and Information (HCAI) website.
CMS, through its Price Transparency Rule, requires that hospitals make public standard charges. In compliance with the rule, we are making available the following:
- A price estimator tool with shoppable services that allows consumers to estimate the amount they will be obligated to pay when receiving shoppable services.
- A Machine-Readable File with gross charges, discounted cash prices, payer-specific negotiated charges, and de-identified minimum and maximum negotiated charges.
The prices for services are based on typical visits, and not intended to be representative of the services that may be required for every visit. The actual price a patient is responsible for may be higher or lower based on the actual services provided.
Machine-Readable File of Standard Charges
This is a machine-readable file that contains a hospital’s gross charges and payer-specific negotiated charges, plus discounted cash prices, the de-identified minimum negotiated charge, and the de-identified maximum negotiated charge for all items and services provided by the hospital.
Call 628-206-8448 for more information.
Payer’s Bill of Rights
The State of California established the Payer’s Bill of Rights which requires that each hospital:
- Make a copy of its CDM (Chargemaster) available on its website.
- Have available by request a list of the 20 most common procedures or services and five room and bed rates.
In compliance with California law, the Zuckerberg San Francisco General chargemaster is available above.
Fair Pricing and Financial Assistance Policies
Read here about the hospital’s Fair Pricing and Financial Assistance Policies.
Eligibility & Enrollment
Sign Up for Healthy San Francisco
Available to All San Franciscans
Healthy San Francisco is a program designed to make health care services available and affordable to uninsured San Francisco residents. It is available to all San Francisco residents regardless of immigration status, employment status or preexisting conditions. Patient Access Enrollment staff can also help you learn if you qualify for Medi-Cal or insurance under health reform.
Call 628 206 7800 to make an appointment with our enrollment site.
Some useful resources you can turn to for financial and other help.
1440 Harrison StVisit Website
Mon – Fri 8am – 5pm
415 863 9892
San Francisco Human Services AgencyVisit Website
1235 Mission St
Mon – Fri 8am – 5pm
415 558 1000
- CalFresh (Food Stamps)
Career Link Center (Employment Assistance)
3120 Mission St
415 401 4800
801 Turk St
415 749 7577
1800 Oakdale Ave
415 970 7762
601 Jackson Street
415 677 7500
Social Security AdministrationVisit Website
1098 Valencia St
800 772 1213
Mon, Tue, Thu, Fri 9am – 3pm
Wed 9am – 12pm
Closed on federal holidays
Employment Development DepartmentVisit Website
745 Franklin Street
800 300 5617
- Victims of Crime