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Patient Financial Services Billing & Insurance

We’re here to help with billing matters related to your care at Zuckerberg San Francisco General. All patients must complete the hospital’s financial eligibility process so we can provide you with the best information about your bill. An eligibility worker will collect your information to verify your insurance coverage or determine your eligibility for other programs if you do not have insurance.

Patient Financial Assistance Department
Financial Counselors in the Patient Financial Assistance Department are here to help you apply for our Charity Care and Discount Payment financial assistance programs that can help you pay your bill. Contact the Patient Financial Assistance Department for more information and to apply. Call (628)206-3275 or send a message through your MyChart patient portal.

Get more information about help with paying your bill.

The Zuckerberg San Francisco General Hospital Charity Care and Discount Payment Program Policy is located on the State of California Department of Health Care Access and Information (HCAI) website. Go to website»

Balance Billing
As of February 1, 2019, we are putting a halt to balance billing until a plan to improve long-term billing practice is implemented. You may read about our commitment here. 

Open Payments Notice
For informational purposes only, a link ( to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided on this notice. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.

Helpful Links

Some useful resources you can turn to for financial and other help.

We’re Here to Help

Patient Financial Assistance Department

Call 628 206 3275.

Mon – Fri
8:00am – 11:30am
1pm – 5:00pm

Patient Accounting Customer Service

Patient Accounting Customer Service
Zuckerberg San Francisco General

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