We’re here to help with billing matters related to your care at Zuckerberg San Francisco General. All patients must complete the hospital’s financial eligibility process so we can provide you with the best information about your bill. An eligibility worker will collect your information to verify your insurance coverage or determine your eligibility for other programs if you do not have insurance.
Speak with Our Financial Counselors
Financial Counselors in the Patient Financial Services Department are here to assist with billing questions and can help you apply for programs that can help you pay your bill. We can also find the right coverage or program for you.
Balance Billing
As of February 1, 2019, we are putting a halt to balance billing until a plan to improve long-term billing practice is implemented. You may read about our commitment here. We’ve developed a list of frequently asked questions (FAQ) about billing at ZSFG. Please read the FAQs here.
Hospital Prices
Charge Description Master
List of Billable Items
The Charge Description Master (CDM), or Chargemaster, is a listing of items that could be billed to a patient, payer, or health care provider. The most current Chargemaster can be found on the State of California Office of Statewide Health Planning and Development (OSHPD) website.
Payer’s Bill of Rights
The State of California established the Payer’s Bill of Rights which requires that each hospital:
- Make a copy of its CDM (Chargemaster) available to the public.
- Have available by request a list of the 20 most common procedures or services and five room and bed rates
In compliance with California law, a hardcopy of the San Francisco General Hospital chargemaster is available to the public for viewing Monday through Friday from 8 a.m. to 5 p.m. (excluding holidays) by visiting Patient Financial Services, Building 10, 5th Floor, Room 1517.
Call 628 206 3830 for more information.
Eligibility & Enrollment
Sign Up for Healthy San Francisco
Available to All San Franciscans
Healthy San Francisco is a program designed to make health care services available and affordable to uninsured San Francisco residents. It is available to all San Francisco residents regardless of immigration status, employment status or preexisting conditions. Healthy San Francisco staff can also help you learn if you now qualify for Medi-Cal or insurance under health reform.
Call 628 206 7800 to make an appointment with Healthy San Francisco, or drop in at our enrollment sites on a first-come, first-served basis.
Helpful Links
Some useful resources you can turn to for financial and other help.
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Medi-Cal Eligibilty
1440 Harrison St
Visit Website
Mon – Fri 8am – 5pm
415 863 9892 -
General Assistance
San Francisco Human Services Agency
Visit Website
1235 Mission St
Mon – Fri 8am – 5pm
415 558 1000 -
CalFresh (Food Stamps)
San Francisco Human Services Agency
Visit Website
1235 Mission Street
415 558 1001 or 877 366 3076 -
Career Link Center (Employment Assistance)
Mission
3120 Mission St
415 401 4800Civic Center
801 Turk St
415 749 7577Southeast
1800 Oakdale Ave
415 970 7762Chinatown
Visit Website
601 Jackson Street
415 677 7500 -
SSI Disability
Social Security Administration
Visit Website
1098 Valencia St
800 772 1213
Mon, Tue, Thu, Fri 9am – 3pm
Wed 9am – 12pm
Closed on federal holidays -
Unemployment
Employment Development Department
Visit Website
745 Franklin Street
800 300 5617 -
Victims of Crime
The California Victim Compensation Program (CalVCP) can help pay bills and expenses that result from certain violent crimes.
Visit Website
415 553 9044