Call 911 If You Have a Medical Emergency.
Or go to your nearest emergency room.
We strive to provide the best care possible during the COVID-19 pandemic. We take the needed precautions to keep you and our care providers safe.
If you are experiencing symptoms, get tested right away. If you have a known exposure, you must wait 3 to 4 days for the virus to be detected. Testing is available at different locations around San Francisco.
Possible COVID-19 Symptoms
COVID-19 affects different people in different ways. Infected people have had a wide range of symptoms reported – from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:
Fever or chills
Shortness of breath or difficulty breathing
Muscle or body aches
New loss of taste or smell
Congestion or runny nose
Nausea or vomiting
Emergency Warning Signs
Look for emergency warning signs for COVID-19. If you or someone is showing any of these signs, seek emergency medical care immediately:
Persistent pain or pressure in the chest
Inability to wake or stay awake
Bluish lips or face
Our team is taking special precautions to keep you and your loved one safe while at ZSFG. We have put special restrictions in place for visitors. These restrictions can change as the status of COVID-19 changes in our community. The guidelines apply to DPH and law enforcement staff who would like to visit with a loved one.
Connecting Patients to Their Loved Ones
One of the many challenges during COVID has been keeping patients connected with their loved ones due to restricted visitation policies. Patients need support from outside the hospital for their wellbeing, often to share health histories with hospital staff, and sometimes to reduce language barriers. During normal visitation, these things happen naturally.
ZSFG has pioneered a program that connects people through Zoom. The hospital acquired tablet computers so that patients in the hospital can safely talk to friends and family that can’t visit in person. Hospital staff has been appointed to be “Video Visit Navigators.” They make sure the tablet is set up correctly. They contact the patient’s support people and get them signed in. Then the nurse delivers the tablet to the patient so they can have a virtual visit. This has helped patients to feel less isolated and for staff to get a better view of a patient’s whole story.
In the future, programs like this may connect patients to social support beyond family members and loved ones. Video visits may include consulting experts from other institutions or patients’ primary and specialist doctors.