Beyond Medical Care
Our team is taking special precautions to keep you and your loved one safe while at ZSFG. We have put special restrictions in place for visitors. These restrictions can change as the status of COVID-19 changes in our community.
The guidelines (updated 2/10/23) apply to City and County of SF, UCSF, and first responder and emergency personnel.
We are here to serve you in ways that go beyond medical treatment.
We know that good health means more than great doctors and medical services. Whatever your age, gender, background, neighborhood – we care about all of you.
Visiting Hours
Visiting Hours – Inpatient
Visiting Hours:
Mon-Fri 11:00am – 6:00pm and
Sat/Sun 9:00am – 5:00pm
No overnight visits.
General: May have four (4) healthy visitors at a time.
ICU: May have four (4) healthy visitors per day during visiting hours.
Psychiatry: Visitors are not permitted.
Emergency Department Visitation
One (1) visitor allowed. Compassionate exceptions. Two (2) Parents/Guardians allowed with minors.
Visiting Hours – Outpatient
Visitors are not permitted to accompany adult patients unless they require special assistance due to a disability or impaired understanding, or unless they are the patient’s primary caregiver.
Pediatric patients, elderly patients and patients with mobility, language or cognitive issues are permitted to bring one visitor during their appointment time.
Skilled Nursing Visitation – 4A
Visitation is permitted 7 days a week 12:00pm – 5:00pm. Maximum of two (2) healthy adults and one (1) healthy child per resident per day. Visits are limited to one (1) hour.
Changes to Visitation and Screening
- Visitor In-person screening in the lobbies has ended. Visitors are to self-screen using the symptom screening poster.
- The Emergency Department has welcomed visitors back. One (1) visitor for adult patients and two (2) visitors for pediatric patients are allowed.
- Outpatient visitation continues to be limited to compassionate exceptions due to waiting room capacity limits. This will be reassessed in the coming months.
- Visitors will need to check in at the lobby and present a photo ID.
Other Services
Pharmacy
Main Building 5
1st Floor, Room IP3
628 206 4540 (medication refills)
Hours
Mon – Fri 9:00am – 8:00pm
Sat 9:00am – 1:00pm
Closed Sundays and Holidays
Cafeteria
Main Building 5
2nd Floor
Hours: The Cafeteria is closed to the community during the COVID pandemic. Patient visitors are allowed to obtain meals though seating is not available in the cafeteria.
Mon – Fri
Breakfast 6:30am – 9:30am
Lunch 10:30am – 2:00pm
Dinner 4:30pm – 7:00pm
Closed 4:00pm – 4:30pm
Sat & Sun
Breakfast 6:30am – 9:30am
Lunch 11:00am – 1:30pm
Dinner 4:30pm – 7:00pm
Closed 10:30am – 11:00am and 4:00pm – 4:30pm
Help Us Help You
Office of Patient Experience
We’re Here for You
We’re here to help you or a family member navigate the system. We can:
- Guide you to medical center departments and resources you need
- Share information with you on patient rights and responsibilities
- Help communicate your ideas or concerns that you may have to the appropriate managers