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Patient & Visitor Resources Getting here, finding your way around, and getting the help and support you need.

Call 911 If You Have a Medical Emergency.

Or go to your nearest emergency room.

Beyond Medical Care

Our team is taking special precautions to keep you and your loved one safe while at ZSFG. We have put special restrictions in place for visitors. These restrictions can change as the status of COVID-19 changes in our community.

The guidelines apply to all employees of the City and County of San Francisco, UCSF, first responder and emergency personnel. To keep everyone safe, masking is required for all patients, staff, and visitors in all areas where patients are present. 

We are here to serve you in ways that go beyond medical treatment.

We know that good health means more than great doctors and medical services. Whatever your age, gender, background, neighborhood – we care about all of you.

Visiting Hours

Visiting Hours – Inpatient

Visiting Hours:
Monday-Sunday 10:00am – 8:00pm
No overnight visits.

General & ICU: May have four healthy visitors at a time.
Psychiatry: Visitation may be arranged with treatment team.

Emergency Department Visitation

One visitor allowed. Compassionate exceptions. Two Parents/Guardians allowed with minors.

Visiting Hours – Outpatient

Visitors are not permitted to accompany adult patients unless they require special assistance due to a disability or impaired understanding, or unless they are the patient’s primary caregiver.

Pediatric patients, elderly patients and patients with mobility, language or cognitive issues are permitted to bring one visitor during their appointment time.

Skilled Nursing Visitation – 4A

Visitation is permitted seven days a week 12:00pm – 5:00pm. Maximum of two healthy adults and one healthy child per resident per day. Visits are limited to one hour.

Changes to Visitation and Screening

Download the latest PDF

  • Visitor In-person screening in the lobbies has ended. Visitors are to self-screen using the symptom screening poster.
  • The Emergency Department has welcomed visitors back. One visitor for adult patients and two visitors for pediatric patients are allowed.
  • Outpatient visitation continues to be limited to compassionate exceptions due to waiting room capacity limits. This will be reassessed in the coming months.
  • Visitors will need to check in at the lobby and present a photo ID.

Other Services

Medical Records

You can request a copy of your medical records at

Request Medical Records


Main Building 5
1st Floor, Room IP3

628 206 8107

628 206 4540 (medication refills)

Mon – Fri 9:00am – 8:00pm
Sat  9:00am – 1:00pm
Closed Sundays and Holidays


Main Building 5
2nd Floor

Hours: The Cafeteria is closed to the community. Patient visitors are allowed to obtain meals though seating is not available in the cafeteria.

Mon – Fri
Breakfast 6:30am – 9:30am
Lunch 10:30am – 2:00pm
Dinner 4:30pm – 7:00pm
Closed 4:00pm – 4:30pm

Sat & Sun
Breakfast 6:30am – 9:30am
Lunch 11:00am – 1:30pm
Dinner 4:30pm – 7:00pm
Closed 10:30am – 11:00am and 4:00pm – 4:30pm

Call 911 If You Have a Medical Emergency.

Or go to your nearest emergency room.

Zuckerberg San Francisco General Hospital & Trauma Center
1001 Potrero Avenue
(between 22nd and 23rd Streets)
San Francisco, CA 94110

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“When I see the hospital, the word that comes to mind is community.”

Richard Santana, RN