Beyond Medical Care
Our team is taking special precautions to keep you and your loved one safe while at ZSFG. We have put special restrictions in place for visitors. These restrictions can change as the status of COVID-19 changes in our community.
The guidelines apply to all employees of the City and County of San Francisco, UCSF, first responder and emergency personnel. To keep everyone safe, masking is required for all patients, staff, and visitors in all areas where patients are present.
We are here to serve you in ways that go beyond medical treatment.
We know that good health means more than great doctors and medical services. Whatever your age, gender, background, neighborhood – we care about all of you.
Visiting Hours
Visiting Hours – Inpatient
Visiting Hours:
Monday-Sunday 10:00am – 8:00pm
No overnight visits.
General & ICU: Four (4) healthy visitors at a time.
Psychiatry:
Monday-Friday:
4:00pm – 5:00pm & 6:00pm – 7:00pm
Saturday/Sunday & Holidays:
12:00pm – 2:00pm, 4:00pm – 5:00pm & 6:00pm – 7:00pm
Emergency Department Visitation
Adults may have one (1) healthy visitor.
Pediatrics may have two (2) healthy visitors.
Visiting Hours – Outpatient
Visitors are not permitted. Compassionate exceptions apply.
Skilled Nursing Visitation – 4A
Visitation is permitted 7 days a week from 10:00am – 8:00pm.
Maximum of two (2) healthy visitors per resident at a time.
Changes to Visitation and Screening
Get more detailed information with our visitation guidelines page or download the latest PDF.
- Visitor In-person screening in the lobbies has ended. Visitors are to self-screen using the symptom screening poster.
- The Emergency Department has welcomed visitors back. One visitor for adult patients and two visitors for pediatric patients are allowed.
- Outpatient visitation continues to be limited to compassionate exceptions due to waiting room capacity limits. This will be reassessed in the coming months.
- Visitors will need to check in at the lobby and present a photo ID.
Other Services
Pharmacy
Main Building 5
1st Floor, Room IP3
628 206 4540 (medication refills)
Hours
Mon – Fri 9:00am – 8:00pm
Sat 9:00am – 1:00pm
Closed Sundays and Holidays
Cafeteria
Main Building 5
2nd Floor
Hours: The Cafeteria is closed to the community. Patient visitors are allowed to obtain meals though seating is not available in the cafeteria.
Mon – Fri
Breakfast 6:30am – 9:30am
Lunch 10:30am – 2:00pm
Dinner 4:30pm – 7:00pm
Closed 4:00pm – 4:30pm
Sat & Sun
Breakfast 6:30am – 9:30am
Lunch 11:00am – 1:30pm
Dinner 4:30pm – 7:00pm
Closed 10:30am – 11:00am and 4:00pm – 4:30pm
Emergency Department Resources
Please download a PDF of the “What to Expect in the Emergency Department (ED)” brochure. It is in English, Chinese, Spanish, Filipino, Russian, and Vietnamese.
Help Us Help You
Office of Patient Experience
We’re Here for You
We’re here to help you or a family member navigate the system. We can:
- Guide you to medical center departments and resources you need
- Share information with you on patient rights and responsibilities
- Help communicate your ideas or concerns that you may have to the appropriate managers