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Employee Celebration 2022

Executive Administrator’s Awards

Bilal

Bilal Chaney

Bilal has been a friendly face in Radiology for more than 30 years and is a champion for diversity efforts on our campus. He is kind, welcoming, and very constructive. He is persistent and persuasive and has a welcome smile for everyone he greets. Over the years, Bilal has supported our staff and patients, bringing in new programs and has taken on many roles in his position as Department of Equity and Inclusion Lead for Radiology. With his guidance, the Radiology Department is consistently supporting equity at ZSFG. The Equity Council recently said about Bilal: “Bilal has served on the Equity Council since its inception in 2017, providing a thoughtful, passionate perspective on how to advance equity at ZSFG.” And, in the words of our Radiology DEI Chair Vishal Kumar MD: “I have known Bilal Chaney since 2015. I have seen his commitment and dedication to outreach, advocacy, and equity. His reach across the institution is immense, and our department would not be the same without him.” And from Mary McGinty, “Bilal is an awesome coworker and friend. Bilal is very welcoming to all patients and will go out of his way to make sure their needs are met. He is definitely a patient advocate. Bilal is truly amazing and definitely an excellent example of an employee who understands ZSFG’s mission to provide quality, equitable, and compassionate care to all.” Let’s see a round of applause for Bilal! Paul

Dr. Paul Garcia

Dr. Garcia has been with the Department of Neurology and ZSFG for more than 30 years. A nationally recognized neurologist, he is the director of the Clinical Epilepsy Services at UCSF Medical Center. His university service is focused on assuring opportunity for students and faculty across the campus. He is the go-to person for complex seizures and there are many patients who have benefitted from his expertise. Recently, he was highlighted in a news story about his clinical acumen. A woman who was contemplating suicide was brought to ZSFG for evaluation. When she reported her symptoms, Dr. Garcia happened to be on call over the weekend and diagnosed her rare neurologic disorder. Needless to say, her life took a major change in a positive direction after her encounter with Dr. Garcia. He is a humble, hard-working, and kind person. Dr. Garcia’s tremendous leadership and commitment to ZSFG assures, year after year, that our Neurology Service continues to bring world-class medical care to those who need it most.

Celebrating 45 Years of Service at ZSFG

Cedric

Cedric Smith

Cedric is the storekeeper with our Materials Management team where they receive most of the medical supplies for the hospital. His team delivers supplies to the units, stock supplies on the units and receives deliveries into the hospital. He also helps hospital staff with their orders. Ricardo

Dr. Ricardo F. Muñoz, Ph.D

Dr. Muñoz has dedicated a majority of his career at ZSFG with the Psychology Team, serving the Spanish-speaking community and the Mission District – a community he grew up in since he immigrated from Perú when he was ten years old.

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Creature Comforts at ZSFG

Annalie Nillson, RN poses with her creature comfort pet dog, cat and little Red Robin. Meet Annelie Nilson, RN, CNS – a Clinical Nurse Specialist with our Acute Care for the Elders (ACE) unit here at ZSFG. She was a recent panelist at the AgeIn “Creature Comforts” event at Ruth’s Table hosted by “At Home with Growing Older” – a forum, network and resource for the challenges of an aging society – where she shared some of the innovative programs we have available for our elderly patients here at ZSFG to a full house of over 70 participants. As a certified “Senior Friendly Facility,” Annelie and her team have been working on ways to make hospital stays even more comfortable at ZSFG. She and her team provide care to elderly patients to try to prevent functional decline by mobilizing patients and preventing delirium. Aside from providing compassionate care – she often goes outside the box to engage in care. “Often times, giving a little extra can go a long way.” From providing something as simple as reading glasses, fidget toys or pocket talkers (a pocket-sized device that is equipped with a built-in mic and headphone that amplifies voices and sound), to providing companionship while creating opportunities to engage through innovative technologies – Annelie’s office is filled with many trinkets, toys and wonder. One example of this are the robotic dogs and cats her team provides to elderly patients with dementia. The (robotic) dogs and cats purr and bark, but mostly, they bring joy to the patients. Annelie shares that there is tactile simulation through the simple act of petting the (robotic) dog or cat. It often brings a sense of calm and companionship. Many San Francisco patients are separated from real-life furry loved ones during their stay in the hospital. This program, partially funded by the 2021 Hearts Grant from the San Francisco General Hospital Foundation, also encourages conversations for patients who are more withdrawn. The patients can name their pet, cuddle with their pets, and also give health care providers an opening for conversation. “Who do we have here?” or “What’s the name of your cat?” In one instance, a patient was such a fan of her nursing assistant at ZSFG that she named her furry robotic companion after her – Ruby. It filled the unit with laughter. Annelie shares that robotic pets may not be for everyone, though. Take for example another elderly patient who was receiving care at ZSFG a few years ago. The wheel-chair bound patient was extremely withdrawn and always kept to the themselves. No matter how hard the team tried, they wouldn’t engage. It wasn’t until one afternoon, where a group of musicians equipped with guitars and trumpets, organized by Dr. Jeff Critchfield, our Chief Medical Experience Officer and Medical Director of Risk Management, gathered on the 7th floor rooftop garden of Building 25 as they often did, pre-COVID. Patients gathered around to enjoy the live music that filled the open-air garden, but it was one patient in particular that seemed to enjoy the mini-concert the most. This sparked an idea in Annelie. She leaned over to the patient and said, “I have a harmonica in my office. Would you like to join in?” The patient’s eyes lit up immediately and they nodded. As it turns out, this patient was a famous harmonica player back in their hometown in Hungary, something the unit only learned after the patient happily joined in on the ensemble during the event – as the patient seemed to transform into a completely different person, or their old self – now with harmonica in hand. Annelie has been with ZSFG for the past 17 years and with the ACE team for the past 10. “I love talking to older patients and hearing their story and wisdom. They’re each so impressive in their own ways. It’s amazing what you can learn from just speaking with them.” She encourages everyone listen to each other’s stories – especially from the older generation. There are different ways to make people feel calm and comfortable – “we have a responsibility to just try. That’s why we’re here.” ZSFG has a volunteer program that allows folks to spend a few hours a week with the elderly patients – in conversation and companionship. Volunteers should be at least 18 years of age. If you’re interested in participating, email volunteers@sfdph.org. We thank Annelie and her team for their truly compassionate care they provide – creating a home away from home – to the elderly population here at the certified “Senior-Friendly” ZSFG.

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ZSFG Values In Action Award

Tanvi Bhakta

Congratulations Tanvi Bhakta Director of Medical-Surgical Nursing

Recently during the Expanded Executive Committee meeting, the committee recognized ZSFG’s Director of Medical Surgical Nursing, Tanvi Bhakta, MSN, RN, CNL for the Values in Action award. The purpose of this award is to celebrate a leader who embodies and models the ZSFG values (Joy in our Work, Thirst in Learning, and Compassionate Care).  Upon starting in her director role, she quickly forged partnerships amongst staff and divisions – for example, asking how Med-Surg and Department of Care Coordination could work more purposefully together. She has consistently shown a high degree of excellence, creativity, a detailed knowledge of patient level and system level factors, a focus on empathically supporting frontline teams, and also just a willingness to not take ourselves so seriously that we can’t also laugh and have fun while doing the important work in front of us. “ZSFG is fortunate to have her clarity, thoughtfulness and empathic leadership. She is an invaluable resource who elevates the care we provide to our patients and improves the work environment for our providers every day. She was an absolute rock during the most difficult moments of COVID, bringing organizational skills, optimism and an incredible work ethic to uncharted territory,” shares Hemal Kanzaria, MD, MSc, Medical Director of Care Coordination – the pervious Values in Action awardee who nominated Tanvi. He continues, “She was a key partner for the physicians in DOM caring for patients with COVID, and our department recognized her contributions with the 2021 Robert Lull Award for a Subspecialty Consultant to the Medicine Service.” It is the mark of a truly outstanding leader to be able to pivot in role and priorities yet retain one’s authenticity and unique strengths, all skills Tanvi embodies. Hemal describes her as an excellent example of a “warm demander”–someone who has high personal standards and works to achieve them, who cares about the lives of others and believes in their ability to do hard things, and who will always be shoulder to shoulder with you in a tough spot. Thank you, Tanvi for your leadership, comradery and grace.

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