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Dr. Ehrlich received her BA in Public Policy Studies from Duke University, her Master’s in Public Policy from the Goldman School of Public Policy at the University of California, Berkeley, and her MD from the University of California, San Francisco. She is board certified in Internal Medicine and completed her primary care internal medicine residency at Brigham and Women’s Hospital, a Harvard University-affiliated training hospital. She previously served as the Chair of the Board for the California Association of Public Hospitals, and Chair of the Board of America’s Essential Hospitals. She currently is a Trustee for the California Hospital Association. She continues to practice primary care internal medicine at the Richard Fine People’s Clinic on the ZSFG campus.

Dr. Ortiz received his MS and BS in 1996 from Yale University in Molecular Biophysics and Biochemistry. He received his MD, PhD in 2004 from the Weill Cornell/Rockefeller/Sloan Kettering Tri-Institutional MD-PhD Program where he studied human cellular immune responses to HIV.

Dr. Ortiz is well-known to most of us at ZSFG, having served since last year as the elected Chief of Staff and since 2018 as the Medical Director for Medical/Surgical Care.

Dr. Ortiz’s commitment to ZSFG started in 2004 when he joined as an intern in the Internal Medicine residency program. He shared with the interview panel that the mission of ZSFG is what drew his attention to train at UCSF, being a first-generation Latino who was driven to give back to underserved communities. Subsequently, he went on to do a Fellowship in Infectious Diseases and served as a ZSFG Chief Resident in Internal Medicine. He joined the faculty as a Clinical Instructor of Infectious Diseases in 2008 and then as an Assistant Clinical Professor of Internal Medicine in the Division of Hospital Medicine in 2012 with the goal of applying his skills towards improving care and care delivery. Throughout his career, Dr. Ortiz has distinguished himself as a multifaceted leader, holding important roles within UCSF and the San Francisco Department of Public Health. As one example, he has served as the Epic Inpatient Domain Co-Leader since 2019 when we went live on Epic, navigating the electronic health record through stabilization and optimization phases. Highlighting his commitment to our key values, he has served as a Medical School Bridges coach, has been recognized with the Excellence in Teaching Faculty Award in 2019 by the UCSF graduating medical school class, and has twice been awarded the Values in Action Award by the Medical Executive Committee. He is an enthusiastic Lean leader, having completed Lean Certification in April 2014 and continuing to apply the principles of respect for people and enhancing value to his work across the Department of Medical/Surgical care and in his Chief of Staff role.

Dr. Ortiz epitomizes our ZSFG values of Joy in Work, Compassionate Care and Thirst in Learning.

Adrian is a Bay Area transplant from in Leeds, in the north of England, and came to the USA in 2006 with a background in critical care nursing and leadership. After his arrival he worked clinically in critical care, then taking on leadership roles in nursing and Quality Management. His passions include regulatory affairs and public health and in 2018, Adrian joined the ZSFG Quality Management team.

In 2021 Adrian became the Chief Quality Officer for ZSFG. In this role he is the Patient Safety Officer, oversees Performance improvement, the Quality Data Center, Risk Management, Regulatory Affairs and Infection Prevention & Control. Adrian partners with network leadership to also oversee the functions of the Medical Staff Office.

Angelica Journagin, JD, MHA is the Chief Administrative Officer for Zuckerberg San Francisco General Hospital. In this role, she serves as the liaison for the hospital foundation, supports and leads the key leadership meetings throughout the hospital, and leads special projects. Prior to coming to ZSFG, Angelica was the Director of Planning, Project Management Office, and Patient Experience at Mercy Fitzgerald, Mercy Philadelphia and St. Francis Hospitals within Trinity Health Mid-Atlantic (THMA). There she was responsible for strategic planning, project management, patient flow, and patient experience. At THMA, she led the divestiture of Mercy Philadelphia Hospital and served as the COVID-19 Incident Commander. She has also served as the Vice President of Planning and External Affairs for Unity Health Care Inc., a Federally Qualified Health Center, in Washington, DC. Angelica received her Juris Doctor and Master of Health Administration from Tulane University and her Bachelor of Science from Middle Tennessee State University.

Christine has served the City and County of San Francisco in several roles for 25 years, including as Director of Communications for Mayor Ed Lee, Director of Communications for the Transbay Joint Powers Authority and Director of Communications for the Department of Public Works. Now with the Department of Public Health, Christine leads a stellar communications team at ZSFG to advance and support ZSFG’s mission, values and vision of providing quality health care and trauma services with compassion and respect.

Eric brings over 15 years of healthcare finance experience to the CFO role with a strong aptitude for using data analytics effectively to drive operational excellence and strategic planning. In his recent role as the Director of Budget and Decision Support, Eric was responsible for directing the development, management, and implementation of ZSFG’s and Jail Health Service’s combined $1.5 billion budget. Over the past four years, he has partnered closely with many of our leaders to streamline budget processes and enhance financial transparency and accessibility across all service lines.

Eric has also served as ZSFG’s Finance Equity Champion and was recently honored as a recipient of the Values in Action Award for his commitment to promoting equity and exemplifying ZSFG’s values. Outside of work, Eric prioritizes family, enjoying time with his spouse of 8 years and two children. As a native San Franciscan, he remains engaged in his community, striving for positive change both professionally and personally.

In this role, he will oversee the Budget and Decision Support team and accounting functions for ZSFG, as well as the Health Information Management division and Patient Financial Services for SFHN. In addition, he will serve as a member of DPH’s finance leadership team and the ZSFG executive team.

Hemal Kanzaria, MD, MSc, is the Chief of Performance Excellence at Zuckerberg San Francisco General Hospital (ZSFG), where his focus is on organizational strategy and performance improvement. He is also a Professor of Emergency Medicine at the University of California, San Francisco (UCSF), where he holds the Terry A. Patinkin, MD, Endowed Professorship in Health Equity.

Prior to his current role, he served as the Director of Complex Care Analytics for the San Francisco Health Network (2015-2019) and the Medical Director for the Department of Care Coordination at ZSFG (2019-2023). Through these roles, he supported the expansion and operationalization of a novel multi-agency integrated data systems to understand patients medical and non-medical needs; the implementation of the Emergency Department (ED) information exchange across the SF Department of Public Health; the development of an innovative multi-disciplinary Social Medicine team to address patients’ health-related social needs; and numerous care coordination efforts employing lean improvement principles to advance safe, efficient, and equitable patient care. He is also the founding Co-Director of the Department of Emergency Medicine Section of Social Emergency Medicine and Health Equity, and serves on the Board of Directors for the San Francisco General Hospital Foundation.

Dr. Kanzaria is a health services researcher, a decision editor for Annals of Emergency Medicine, and an Associate Director at the UCSF Benioff Homelessness and Housing Initiative and a Core Faculty in the UCSF Center for Vulnerable Populations and Affiliated Faculty at the UCSF Institute for Health Policy Studies and the California Policy Lab focusing on patient engagement, health-related social needs, homelessness, frequent users of the health care system, and delivery system transformation.

A graduate of Brown University, UCSF School of Medicine, and the UCLA School of Public Health, Dr. Kanzaria’s training includes an emergency medicine residency at UCSF/ZSFG and continues his practice as an emergency physician at UCSF/ZSFG, and lives in San Francisco with his wife and their two daughters.