Visitation Guidelines

The visitation guidelines below apply to all visitors including and not limited to: City and County of SF, UCSF, and first responder / emergency personnel, volunteers, and students.

We are here to serve you in ways that go beyond medical treatment.
Our team is taking special precautions to keep you and your loved one safe while at ZSFG.

To keep everyone safe, masking is strongly encouraged for all patients and visitors. Masks are required for staff providing care to patients. These restrictions can change depending on the health and wellness needs of our community.

Ensuring a Successful Visit

Here is how you can make your visit to ZSFG successful:
  • Check in at the nurse’s station.
  • You are not permitted to stay in public spaces (i.e. hallways, lobbies or waiting rooms).
  • Be respectful of the healing environment.
  • Visitation ends once the patient’s appointment has ended.
  • Please follow masking guidelines below

Thank you for complying with our visitor requirements.

Masking Guidelines (as of May 1, 2024)

Masking Required

  • When performing direct patient care activities
  • When in a patient’s room or near patients in a clinical setting

Masking Strongly Encouraged but Optional

  • When in clinical areas where direct patient contact is not occurring, e.g. team rooms and nurse’s station.

Masking Optional

  • If provider and patient feel masking will interfere with patient care (e.g., when it is important for a patient to see a staff member’s face/mouth, for hearing/speech, behavioral difficulty, or other situations)

Masking Strongly Encouraged but Optional

  • When in common spaces in clinical areas, e.g. hallways/elevators

 

Masking Strongly Encouraged but Optional

  • When in waiting rooms

Masking Optional

  • When in exam rooms (unless having respiratory symptoms)

 

Masking Strongly Encouraged but Optional

  • It is at the discretion of the patient and visitor

 

Visitation and Screening

All visitors will need to check in at the lobby and present a photo ID and are to self-screen before coming to the hospital. “Visitor badges” must be worn visibly white visiting.

  • Adults may have one (1) healthy visitor
  • Pediatrics may have two (2) healthy visitors
  • Four (4) healthy visitors at a time
  • Monday-Sunday 10:00am – 8:00pm
  • No overnight visits
  • Visitors are not permitted.
  • Compassionate exceptions apply* (see below)
  • Monday-Friday 4:00pm – 5:00pm, 6:00pm – 7:00pm
  • Saturday/Sunday & Holidays: 12:00pm – 2:00pm, 4:00pm – 5:00pm, 6:00pm – 7:00pm
  • Every day: 10:00am – 8:00pm
  • Maximum of two (2) healthy visitors per resident per day

Compassionate Exceptions

  • ED: Two (2) parents/guardians.
  • Outpatient: One (1) parent/guardian to accompany patient to their appointment.
  • Four (4) visitors at a time.
  • Up to four (4) visitors at a time (includes antepartum and postpartum)
  • Outpatient only: One (1) visitor to accompany patient to their appointment.

Patients with psychosocial, intellectual, developmental, or cognitive disabilities who rely on in-person support at home for medically necessary care.

  • ED: One (1) in-person support
  • Outpatient: Two (2) in-person support to accompany patient to their appointment.

 

  • Adults: One (1) visitor; Pediatrics Two (2) visitors.

The presence of a support person is to facilitate communication and/ or provide additional information regarding the patient’s condition and/or history. The support person may accompany the patient until adequate information and support is obtained. The presence of this support person does not replace a qualified interpreter.

  • ED: One (1) support person is allowed access in the Emergency Department.
  • Outpatient: Two (2) support persons can accompany patient to their appointment.

 

Patient and Loved One Support

Patient and Loved One Support

We understand the importance of social connections and healing. To stay connected with your loved one, we have support programs in place. For questions, call The Office of Patient Experience 628-206-5176.

Healing and Encouragement Notes for Patients

If you wish to send the patient a note or a photo that can be posted in their room, we will make sure it gets to your loved one. Please send the photo or note as an email to dph-patientexperience@sfdph.org and include your contact information along with the patient’s name.

Spiritual Care

We are here for you and your loved one in these times of emotional stress. Please let a member of the healthcare team know if you and/or the patient would like a phone call from our spiritual care team.

Emergency Department Resources

Emergency Department Resources

Related Services

Medical Records

You can get a copy of your medical records.
Learn More

Outpatient Pharmacy Services

We can help you with your medication needs by filling prescriptions.
Learn More

Outpatient Specialty Pharmacy Services

Our Outpatient Specialty Pharmacy caters to more complex medications. These may not be available at a retail pharmacy.
Learn More

Cafeteria

The Cafeteria is closed to the community. Patient visitors are allowed to obtain meals though seating is not available in the cafeteria. The Cafeteria is located in our Main Building 5, 2nd Floor.

Monday – Friday

  • Breakfast 6:30 a.m. – 9:30 a.m.
  • Lunch 10:30 a.m. – 2:00 p.m.
  • Dinner 4:30 p.m. – 7:00 p.m.
  • Closed 4:00 p.m.– 4:30 p.m.

Saturday & Sunday

  • Breakfast 6:30 a.m. – 9:30 a.m.
  • Lunch 11:00 a.m. – 1:30 p.m.
  • Dinner 4:30 p.m. – 7:00 p.m.

Closed

  • 10:30 a.m. – 11:00 a.m. and 4:00 p.m. – 4:30 p.m.

 

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Contact

Call 628 206 8000 for
General Information
Call 911 for a
Medical Emergency

Find Us

1001 Potrero Ave
San Francisco CA 94110