Patient & Visitor Resources Getting here, finding your way around, and getting the help and support you need.

Masking Guidelines

Staff

Masking Required

• When performing direct patient care activities
• When in a patient’s room or near patients in a clinical setting

Masking Strongly Encouraged but Optional

• When in clinical areas where direct patient contact is not occurring, e.g. team rooms and nurse’s stations

Masking Optional

• If provider and patient feel masking will interfere with patient care (e.g., when it is important for a patient to see a staff member’s face/mouth, for hearing/speech, behavioral difficulty, or other situations)

Staff & Patients & Visitors

Masking Strongly Encouraged but Optional

• When in common spaces in clinical areas, e.g. hallways/elevators

Patients & Visitors

Masking Strongly Encouraged but Optional

• When in waiting rooms

Masking Optional

• When in exam rooms (unless having respiratory symptoms)

Visitors to ZSFG Patients

Masking Strongly Encouraged but Optional

• It is at the discretion of the patient and visitor

Changes to Visitation and Screening

Get more detailed information with our visitation guidelines page.

All visitors will need to check in at the lobby and present a photo ID and are to self-screen before coming to the hospital.

All visitors will need to check in at the lobby and present a photo ID and are to self-screen before coming to the hospital.

• Emergency Department Visitation
  Adults may have one (1) healthy visitor
  Pediatrics may have two (2) healthy visitors

• General & ICU
  Four (4) healthy visitors at a time

• Inpatient Visitation
  Monday-Sunday
  10:00am – 8:00pm
  No overnight visits

• Outpatient Visitation
  Visitors are not permitted
  Compassionate exceptions apply

• Psychiatry
  Monday-Friday:
  4:00pm – 5:00pm
  6:00pm – 7:00pmSaturday/Sunday & Holidays:
  12:00pm – 2:00pm
  4:00pm – 5:00pm
  6:00pm – 7:00pm

• Skilled Nursing Visitation – 4A
  Everyday:
  10:00am – 8:00pm
  Maximum of two (2) healthy visitors per resident per day

Emergency Department Resources

Please download a PDF of the “What to Expect in the Emergency Department (ED)” brochure. It is in English, Chinese, Spanish, Filipino, Russian, and Vietnamese.

Patient and Loved One Support

We understand the importance of social connections and healing. To stay connected with your loved one, we have support programs in place. For questions, call The Office of Patient Experience (628) 206-5176.

Healing and Encouragement Notes for Patients

If you wish to send the patient a note or a photo that can be posted in their room, we will make sure it gets to your loved one. Please send the photo or note as an email to dph-patientexperience@sfdph.org and include your contact information along with the patient’s name.

Spiritual Care

We are here for you and your loved one in these times of emotional stress. Please let a member of the healthcare team know if you and/or the patient would like a phone call from our spiritual care team.