Visitation Guidelines

The visitation guidelines below apply to all visitors including and not limited to: City and County of SF, UCSF, and first responder / emergency personnel, volunteers, and students.

We are here to serve you in ways that go beyond medical treatment. Our team is taking special precautions to keep you and your loved one safe while at ZSFG.

To keep everyone safe, masking is strongly encouraged for all patients and visitors. Masks are required for staff providing care to patients. These restrictions can change depending on the health and wellness needs of our community.

General Guidelines

  • If you have a fever, cough, sore throat, vomiting, diarrhea, or are feeling sick, please wait until you feel better before visiting.
  • ZSFG is a drug-free and smoke-free hospital. Don’t bring or use drugs, alcohol, or tobacco anywhere on campus.
  • ZSFG is also a weapon-free hospital. You’ll go through a weapons detector when coming into buildings.
  • Your bags might be checked. If you have a weapon, it will be taken by the SF Sheriff’s Department.
  • Please be quiet and respectful during your visit. Always follow directions from hospital staff.
  • If you’re under 16 years old, you must come with an adult.
  • These guidelines may change, so check for updates when you visit.
  • You may be asked to leave if you don’t follow these guidelines.
  • Our staff may ask you to wait to visit if the patient needs special care.

Ensuring a Successful Visit

Here is how you can make your visit to ZSFG successful:
  • Check in at the nurse’s station.
  • You are not permitted to stay in public spaces (i.e. hallways, lobbies or waiting rooms).
  • Be respectful of the healing environment.
  • Visitation ends once the patient’s appointment has ended.
  • Please follow masking guidelines below

Thank you for complying with our visitor requirements.

Masking Guidelines (as of May 1, 2024)

Masking Required

  • When performing direct patient care activities
  • When in a patient’s room or near patients in a clinical setting

Masking Strongly Encouraged but Optional

  • When in clinical areas where direct patient contact is not occurring, e.g. team rooms and nurse’s station.

Masking Optional

  • If provider and patient feel masking will interfere with patient care (e.g., when it is important for a patient to see a staff member’s face/mouth, for hearing/speech, behavioral difficulty, or other situations)

Masking Strongly Encouraged but Optional

  • When in common spaces in clinical areas, e.g. hallways/elevators

 

Masking Strongly Encouraged but Optional

  • When in waiting rooms

Masking Optional

  • When in exam rooms (unless having respiratory symptoms)

 

Masking Strongly Encouraged but Optional

  • It is at the discretion of the patient and visitor

 

Visitation and Screening

All visitors will need to check in at the lobby and present a photo ID and are to self-screen before coming to the hospital. “Visitor badges” must be worn visibly white visiting.

Visiting hours: All hours
1-2 visitors at a time

Visiting hours: All hours
Limited to 4 visitors at a time

Visiting hours: 10:00 AM – 8:00 PM
The number of visitors a patient can have will depend on the size of the room, the patient’s condition, and the judgment of hospital staff.

Patients may have 1 person accompany them during appointments. Patients can check with the clinic if more than 1 person is coming to the appointment with them.

By appointment only

Visiting hours: 10:00 AM – 8:00 PM
Limited to 2 visitors at a time

Adult patients: 1 visitor
Pediatrics: 2 visitors
No pets or service animals are allowed.

Visiting hours: All hours
The number of visitors a patient can have will depend on the size of the room, the patient’s condition, and the judgment of hospital staff.

Visiting hours: All hours
Limited to 2 visitors at a time

Patient and Loved One Support

Patient and Loved One Support

We understand the importance of social connections and healing. To stay connected with your loved one, we have support programs in place. For questions, call The Office of Patient Experience 628-206-5176.

Healing and Encouragement Notes for Patients

If you wish to send the patient a note or a photo that can be posted in their room, we will make sure it gets to your loved one. Please send the photo or note as an email to dph-patientexperience@sfdph.org and include your contact information along with the patient’s name.

Spiritual Care

We are here for you and your loved one in these times of emotional stress. Please let a member of the healthcare team know if you and/or the patient would like a phone call from our spiritual care team.

Related Services

Medical Records

You can get a copy of your medical records.
Learn More

Outpatient Pharmacy Services

We can help you with your medication needs by filling prescriptions.
Learn More

Outpatient Specialty Pharmacy Services

Our Outpatient Specialty Pharmacy caters to more complex medications. These may not be available at a retail pharmacy.
Learn More

Cafeteria

The Cafeteria is closed to the community. Patient visitors are allowed to obtain meals though seating is not available in the cafeteria. The Cafeteria is located in our Main Building 5, 2nd Floor.

Monday – Friday

  • Breakfast 6:30 a.m. – 9:30 a.m.
  • Lunch 10:30 a.m. – 2:00 p.m.
  • Dinner 4:30 p.m. – 7:00 p.m.

 

Saturday & Sunday

  • Breakfast 6:30 a.m. – 9:30 a.m.
  • Lunch 11:00 a.m. – 1:30 p.m.
  • Dinner 4:30 p.m. – 7:00 p.m.

 

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Contact

Call 628 206 8000 for
General Information

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Medical Emergency

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1001 Potrero Ave
San Francisco CA 94110